There are few things more frustrating than sitting down for a cold one with the boys, popping in some chicken fingers (the good kind!), when suddenly, BAM! Your game crashes!
CRASHES DURING LOADING/GAMEPLAY:
Players will most often experience crashes when their device does not have sufficient resources available to run the game.
If you're experiencing repeated crashes, here are a few suggestions on how to improve your device's performance:
- Ensure no other apps are running in the background while playing Trailer Park Boys: Greasy Money
- Make sure to reboot your device from time to time to ensure it's running at its best performance
- If crashes only occur after playing for long periods of time, try force closing the app more often
- Check to see if you're on the latest OS version for your device
- Clear your game cache/data regularly on your device
- Android Devices:
- Open 'Settings' on your device
- Tap 'Apps'
- Find and tap on Trailer Park Boys: Greasy Money (you may need to tap 'See All' to open your full list of apps
- Tap 'Storage'
- Here you'll be able to clear the cache and storage. We recommend doing both
- iOS Devices:
- First, please ensure you've taken a note of your User ID displayed in the in-game settings menu in case your game is reset to Season 1. In that case, we're happy to relink your original progress.
- Open the 'Settings' app
- Select 'General' and tap 'iPhone Storage
- Select 'Offload App' from the pop-up window to confirm your choice
- Select 'Delete App'
- Reboot your device
- Reinstall the game
- Android Devices:
CRASHES DURING VIDEO ADS:
If the above troubleshooting doesn't improve the crashing, or If you are experiencing crashes related to specific ads, please take a screenshot of the ad(s) in question and email them to support@tpbgame.zendesk.com so we can investigate.