What do you need help with?

I completed an offer and didn't get my hashcoins?!

After offer completion, hashcoins are typically rewarded within a half hour by our partner, IronSource.

We recommend that as soon as you start an offer, check its status to ensure it's being tracked.

To check the status of your offers:

  • Tap on the offer
  • Tap on 'Missing coins?'
  • Tap on 'Contact support'
  • Tap on 'Missing Hashcoins?' for the offer

On that page look for the particular offer you're waiting on.

  • If the offer is not listed, it is not being tracked at all so you should try a different offer.
  • If the status says "Pending (waiting for advertiser's approval" then it shouldn't be much longer for your hashcoins to be credited!
  • If the status says Completed but you haven't seen the hashcoins, submit a ticket to our Support team so we can check your history of hashcoins earned from the offer wall.
  • If the status says something other than Pending or Completed, or it's been in Pending for quite some time, you will need to contact IronSource as they run these offers.

At the bottom of the list of the offers you've initiated it lists your User ID and your Application Key. Screenshot that or copy them, then email IronSource directly at 

supersonic-customersupport @ ironsrc.com

(remove the spaces before and after the @ sign).

Was this article helpful?
1 out of 4 found this helpful
Have more questions? Submit a request