What do you need help with?

Current Known Issues

Time Skips can deduct twice the hashcoins

You purchase a time skip from the store and notice you've lost 2x worth the hashcoins.

Status: The game team has yet to reproduce this big. Any information you can provide as to the exact steps to make this occur is appreciated via a ticket.

Boss trunk appears to not give all rewards 
(says you earned X, but you get Y)

You did receive all the cards, however some were duplicates so were merged together.

Status: The reward flow will make this obvious in a future game update.


Automated businesses look like they're not collecting cash
(full green circle, bouncing, Businesses screen shows cash per second for the business)

You are actually earning the cash but it's not very noticeable (ie the cash per second is not enough to reflect in your cash total at the top of your Main Game).

Status: The animation will be changed in a future game update

Your game can appear to be reset to Season 1

Troubleshooting: Typically rebooting the app will restore your game save. We save your progress every 30 seconds to our servers and your original game still exists, so don't worry, it is not lost forever.

  • In rare cases, progress does not restore and we suspect this is due to a weak internet connection. Please try the following:
    • Ensure you're on a strong connection (try a different Wi-Fi network, or on data, or reboot your router)
    • Reboot the app again, allowing a couple minutes of the game being open on Season 1 to check for the saved game on our servers
  • If the above couple steps do not work, please submit a ticket.
Was this article helpful?
0 out of 7 found this helpful
Have more questions? Submit a request
Powered by Zendesk