What do you need help with?

I have a problem with my purchase

As a first step, please force-close and re-launch the app.


If rebooting the game doesn't recover the purchase, in order to investigate/credit your account we will need the receipt you received from Google or Apple, and your User ID. 

Please provide the following:

1. A copy or screenshot of your receipt:

  • On Android, Google would have emailed you a transaction ID that starts with GPA. Or click here to see your purchases (then go into a purchase to see the transaction ID).
  • On iOS, Apple would have emailed you a receipt

2. Your User ID:

  • Tap the gear icon at the bottom right for Settings
  • Your User ID is displayed at the bottom
  • Take a screenshot and email it in to support@tpbgame.zendesk.com
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